Refund policy

1. Return Eligibility

You have 14 days from the delivery date to request a return or exchange.

After 14 days, returns and refunds cannot be processed.

To be eligible for a return:

  • Items must be unused

  • In original condition

  • In original packaging

Non-Returnable Items:

  • Personalized or engraved accessories

  • Items purchased during sales or special promotional offers

2. Partial Refunds

A partial refund may be issued if:

  • The returned item is damaged, not in its original condition, or missing parts not due to our error.

  • The item is returned after the 14-day return window.

3. Refund Process

Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved, your refund will be processed through Online Banking, and our support team will guide you through the steps.

For assistance, contact us at:
📧 divinluxeofficial@gmail.com
📞 03372366664

4. Delayed or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.

  • Contact your bank, as processing times may vary.

  • If the issue persists, reach out to us at divinluxeofficial@gmail.com or call 03372366664.

5. Sale Items

Only regular-priced items are eligible for refunds.

Sale or discounted items are non-refundable.

6. Returning Your Product

Ship your return to the address provided by our support team via email.

  • Return shipping costs are the customer’s responsibility and are non-refundable.

  • If your refund is approved, the cost of return shipping may be deducted from your refund.

  • Delivery times for exchanged items may vary depending on your location.

7. Recommended Return Shipping Methods

We strongly recommend using a tracked shipping service or purchasing shipping insurance.

Divin Luxe is not responsible for lost or undelivered return parcels.

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